At Boziteez, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Returns and Refund Policy outlines how you can return items and request refunds.

Return Eligibility

To be eligible for a return, please ensure the following:

  • Timeframe: Items must be returned within 30 days of receiving your order.
  • Condition: Items should be unused, unwashed, and in their original condition with all tags and labels attached.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Please Note: Sale items, personalized products, and gift cards are non-refundable.

How to Initiate a Return

  1. Contact Us: Email us at [email protected] with your order number and reason for return. Our customer service team will provide you with a return authorization and instructions.
  2. Prepare Your Return: Pack the item(s) securely in the original packaging and include your proof of purchase.
  3. Ship the Return: You will be responsible for the shipping costs associated with returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive and inspect your return, we will notify you of the status of your refund:

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, missing parts, or items returned after 30 days).

Exchanges

If you wish to exchange an item for a different size or style, please initiate a return and place a new order for the desired item. This ensures that you receive the item you want as quickly as possible.

Non-Returnable Items

Certain items are ineligible for returns and refunds, including:

  • Sale items
  • Personalized or custom-made items
  • Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order at [email protected]. We will provide you with a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check with Your Bank or Credit Card Provider: Processing times may vary.
  2. Contact Us: If you’ve checked with your bank and still haven’t received your refund, reach out to us at [email protected], and we will assist you.

Contact Information

For any questions regarding our Returns and Refund Policy, please contact us:

  • Address: 636 Smith Road, Lawrenceville, Georgia, 30245, United States
  • Phone: 770-963-8125
  • Email: [email protected]

Thank you for choosing Boziteez. We are committed to ensuring a satisfying shopping experience and are here to assist you with any concerns.